Online traders who trade with consumers must now include information on their websites about the EU online dispute resolution (ODR) platform launched last month. The ODR platform is a free website which o ers consumers and traders a simple means to resolve disputes arising from the purchase of goods and services online. ODR is an alternative dispute resolution procedure that is conducted entirely online. Alternative dispute resolution (ADR) refers to any means of settling disputes outside the court process and includes mediation and arbitration.
The defnitions of ‘trader’ and ‘consumer’ in the Regulations are very broad. A ‘consumer’ is defined as any natural person who is acting for purposes
http://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=OJ:L:2013:165:0001:0012:EN:PDF
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