Claims management firms have been accused of using customer details, illegally obtained from garages, to cold call motorists. The Retail Motor Industry Federation (RMIF), a trade body, has begun an investigation after people received unsolicited calls from firms trying to recruit them to make personal injury claims, within hours of taking their vehicles into garages for repair. “We have direct evidence that data entered into body-shop systems has found its way in a matter of hours into the hands of third party organisations,” said Jason Moseley, an executive director at the RMIF. “We do not yet know if these actions are legitimate disclosures, the result of a cyberattack or a physical breach of such systems, so we have taken no chances and launched an investigation.” There are an estimated 31.7m vehicles on UK roads and the car body-repair market alone is estimated to be worth more than £5bn a year.
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