Demand for tougher rules on claims management firms
A study by Axa Insurance claims the public is being bombarded with more than 12m nuisance calls every day, fuelled by claims management companies. Despite a Government ban on referral fees and a crackdown on data protection breaches, the report says that the “scourge of cold calls continues unabated”. Axa CEO Amanda Blanc says claims management firms “have proven very successful at finding ways around legislation and some are operating at the edge of the law.” The report demands compulsory caller identification, a ban on automated voicemail calls and a one-year time limit to file a whiplash claim

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